Service Contracts, Repairs, Maintenance, Support
If keeping your communications systems running at peak performance is critical to your organization - let one of VCA's service plans help you rest easy. They're available for all the systems that we sell and install as well as systems and components purchased elsewhere. Choose the level of service that meets your business needs.
Is the system mission-critical? Our Platinum Service and Maintenance Plan includes loaner equipment, 1 hour response, and preventative maintenance.
All plans are measured and reported on so you can see their value.
2010 Customer Care Options:
The Comprehensive Platinum Service and Maintenance Plan:
For complete peace of mind, our Platinum Service Plan offers a full suite of all-encompassing services including:
- Unlimited Phone Support
- Direct Number to a certified Technician
- 1 Hour Phone Response Time with immediate escalation to Programming and Engineering
- 24-hour response time to site - once it has been determined onsite support is required
- Unlimited on-site support
- Free loaner equipment - from over 1 Million dollars worth of rental inventory
- 2 Preventative Maintenance calls per year
- 2 Special event support calls per year - to help with those critical meetings
- Free parts and labor for all repairs
*Any system that is Software based must be under a current manufacture software support contract. OFE equipment must be fully disclosed.
You will have the confidence knowing that your maintenance expenses are completely budgeted for during the agreement period. No questions. No surprises. And, special pricing incentives are offered for multiple year contracts.
That's support and response to The Power of More+
Gold Care Option
- $1,995 / 20 hours support time
- Direct, toll free number to certified tech support
- 48-hour response time to site (once it has been determined that on-site support is the best course to resolution) 2-hour minimum per man in NYC, 4-hour minimum in all other locations*
- All VCA Technical Resources are available including Application Engineers, Video Engineers, Technicians and Programmers
- Coverage includes all Manufacturer Supported, Owner-Furnished and VCA supplied equipment unless specified**
- Hours can be applied to Application Training
- Hours expire after 18 months
*On-site hours calculated portal-to-portal.
**Software systems must be under software support contracts with manufactures - i.e. Avid Assurance. Parts and materials are extra.
Silver Care Option
- $1,250 / 10 hours support time
- Direct, toll-free number to a certified tech support
- If it has been determined that on-site support is the best course to resolution; 2-hour minimum per man in NYC, 4-hour minimum in all other locations*
- All VCA Technical Resources available including Application Engineers, Video Engineers, Technicians and Programmers
- Coverage includes all manufacturer supported, owner-furnished and VCA supplied equipment unless specified**
- Hours may be applied to Application Training
- Hours expire after 12 months
*On-site hours calculated portal-to-portal.
**Software systems must be under software support contracts with manufactures - i.e. Avid Assurance. Parts and materials are extra.
Repairs:
VCA offers in-house full bench repair services for a multitude of equipment and manufacturers. Certified bench repair and maintenance technicians are on staff to ensure your product is properly taken care of returned to you in good working order.
Preventative Maintenance:
To insure that your system stays healthy, and at your convenience, we'll schedule two preventive maintenance visits per year. Each preventive maintenance visit will include complete system testing, system audio/video level adjustments, projector alignments, cleaning of filters, lenses, recording heads, and other critical surfaces, per manufacturer guidelines.
Support:
Special Events Support
To ensure that your event runs precisely as planned, a VCA field service engineer will be on-premises prior to and during your event as an added safeguard. You'll have peace-of-mind knowing that if something unexpected occurs someone is there to immediately address the situation.
VCA Help Desk - Telephone Support
Our mission is to get your system up and running again as fast as possible, whether you purchased it from us or not. We offer first line technical support for all products and systems we sell. Often, we find that operational issues can be quickly diagnosed and resolved via telephone. Our dedicated technical support hotline can be reached by calling (732)-545-800 x123. To assist you with support a VCA Service Coordinator is available Monday-Friday from 7:00am - 7:00pm EST.